Last updated November 10, 2026. ShorePool is operated by Seaya International LLC, Florida, United States. Questions: [email protected]
Each tour is a private tour for one ship, one port and one day, run by an independent local guide or tour company (the guide). You reserve your own seat by card. The price you pay at booking is the price per person at the tour's minimum group size.
Booking closes at the deadline shown on the tour page, usually 3 days before the port day. If the tour has not reached its minimum by then, it does not run and every guest is refunded in full to the card used. If more guests than the minimum book, the price per person goes down and we refund the difference to every guest after booking closes, so everyone pays the same final price.
Before the tour reaches its minimum, you can cancel by email for a full refund. After the minimum is reached, the cancellation terms shown on the tour page apply, because the guide has committed to your group. If the guide cancels, or the ship skips or changes the port, you get a full refund.
Meet at the meeting point on the tour page on time. Tours are planned to return well before your ship's all aboard time, but you are responsible for being back on board. Follow the guide's safety instructions. The guide may refuse anyone who is unsafe or disruptive, without a refund.
ShorePool is a booking platform. The guide provides the tour and is responsible for running it safely, legally and as described, including any licenses and insurance it needs. We check each guide before their first tour goes live, but we do not operate tours. Payments are processed by Stripe.
Listing is free. When a tour runs, the guide receives 85% of the tour total and ShorePool keeps 15%, which covers card fees, refunds and finding guests. Payouts are made after the tour. A guide's first listing is checked before it goes live. Guides confirm they run or have arranged the tour as described and that guests will be back at the pier well before all aboard.
ShorePool is not affiliated with any cruise line.